My screen moves up and down all the time

My screen moves up and down and I have followed other instructions, such as:


Changing the settings so it does not move, etc.

Nothing has worked so far and my screen never stays in place.

It's driving me crazy! how can I resolve this problem?


What else can I do?


Please help!!

Thank you,

Tammy

MacBook Pro 15″, macOS 12.7

Posted on Apr 9, 2024 2:31 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 9, 2024 3:05 PM

Try and boot the Mac in the safe mode to see if the issues persist. If the issues does not persist in the safe mode, the issues are caused by an external piece of software, you might want to evaluate the software installed to your Mac


The steps for booting in the safe mode differ wether you have an Intel Mac or a Mac with apple silicon:


Start up your Mac with Apple silicon in safe mode

  1. On your Mac, choose Apple menu  > Shut Down.
  2. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
  3. Press and hold the power button on your Mac until “Loading startup options” appears.
  4. Select a volume.
  5. Press and hold the Shift key, then click Continue in Safe Mode.
  6. The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.


Start up your Intel-based Mac in safe mode

  1. Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.
  2. Log in to your Mac.
  3. You might be asked to log in again.
  4. On either the first or second login window, you should see “Safe Boot” in the menu bar.


3 replies
Question marked as Top-ranking reply

Apr 9, 2024 3:05 PM in response to MTammy

Try and boot the Mac in the safe mode to see if the issues persist. If the issues does not persist in the safe mode, the issues are caused by an external piece of software, you might want to evaluate the software installed to your Mac


The steps for booting in the safe mode differ wether you have an Intel Mac or a Mac with apple silicon:


Start up your Mac with Apple silicon in safe mode

  1. On your Mac, choose Apple menu  > Shut Down.
  2. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
  3. Press and hold the power button on your Mac until “Loading startup options” appears.
  4. Select a volume.
  5. Press and hold the Shift key, then click Continue in Safe Mode.
  6. The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.


Start up your Intel-based Mac in safe mode

  1. Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.
  2. Log in to your Mac.
  3. You might be asked to log in again.
  4. On either the first or second login window, you should see “Safe Boot” in the menu bar.


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My screen moves up and down all the time

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