My Apple Mail accounts no longer stay online

My Apple Mail accounts no longer stay online for all mail accounts except iCloud after MAC OS 14.4.1 update. Anyone know of this?

Posted on Apr 10, 2024 8:57 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 10, 2024 10:33 AM

chuckfromlongview wrote:

gmail.com and a corporate account going through Google; a Microsoft Exchange account. I have not been able to bring them back online since my update this morning. I've tried shutting Mail down and opening it back up several times. For now I'm checking the web version of these accounts in mail.google.com, which is working.



For problem accounts the go to way to sort things out is to delete the account(s) from the Mail.app, then add it back.


Remove email accounts in Mail on Mac

Remove email accounts in Mail on Mac - Apple Support


Add email accounts in Mail on Mac - Apple Support

Add email accounts in Mail on Mac - Apple Support




Note—


IMAP accounts stay on the server, so no local loss, when you re-sync


POP accounts download and remove from the server—therefor save your inbox/sent box if you want them


“On My Mac" is just that, local folders you created and moved mail into. So no loss




5 replies
Question marked as Top-ranking reply

Apr 10, 2024 10:33 AM in response to chuckfromlongview

chuckfromlongview wrote:

gmail.com and a corporate account going through Google; a Microsoft Exchange account. I have not been able to bring them back online since my update this morning. I've tried shutting Mail down and opening it back up several times. For now I'm checking the web version of these accounts in mail.google.com, which is working.



For problem accounts the go to way to sort things out is to delete the account(s) from the Mail.app, then add it back.


Remove email accounts in Mail on Mac

Remove email accounts in Mail on Mac - Apple Support


Add email accounts in Mail on Mac - Apple Support

Add email accounts in Mail on Mac - Apple Support




Note—


IMAP accounts stay on the server, so no local loss, when you re-sync


POP accounts download and remove from the server—therefor save your inbox/sent box if you want them


“On My Mac" is just that, local folders you created and moved mail into. So no loss




Apr 10, 2024 12:36 PM in response to chuckfromlongview

chuckfromlongview wrote:

How do I tell if it's pop or imap? Details don't tell me. Also, why would it just start after the update? If I load Outlook the accounts work.


The most common today is IMAP for syncing across devices...


Use the Connection Doctor if in doubt about what you set up

Mail>Window>Connection Doctor


ref: Use Connection Doctor in Mail on Mac


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My Apple Mail accounts no longer stay online

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.