About to purchase a new iphone with trade-in

I'm about to purchase a new iphone and iwatch via the apple store and have my current two to trade in.


However before i complete the order, can any one tell me if the trade in devices can be sent after i receive the new ones? or do they require the trade-in devices first?


Also, does the trade-in price come off the purchase cost of the new devices, or do they give you an online credit which can only be used on future purchases?


Sorry if i sound like i'm panicking but i can't afford to get caught out that's all. Appreciate any advice.

Posted on Apr 10, 2024 6:22 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 10, 2024 7:03 PM

You have 14 days after you receive your new devices to sent the trade. See the following from Apple Trade In - Apple


How quickly should I return my device?


Your trade-in estimate is valid for 14 days after you receive your new device. It’s important that we receive your trade-in within this time frame to ensure that you get the estimated value.


Regarding the credit, see the following from the same source as above:


If I buy a new device online with a trade-in, when will the credit be applied?


It depends on what you buy and how you pay for it.


If you buy an iPhone, iPad, Mac, or Apple Watch and pay in full, your credit will be applied to your original payment method up to the total purchase price after we receive your trade-in device and confirm that the condition matches what you described. For any remaining amount, you’ll receive an Apple Gift Card by email.


If you buy an iPhone, iPad, Mac, or Apple Watch with a trade-in and choose a monthly payment option, your estimated trade-in credit will be applied directly to the purchase price of your new Apple device. Once we receive your trade-in device and confirm that the condition matches what you described, there’s nothing more you need to do. If it doesn’t match, your original payment method will be charged the difference in value. In that case, we’ll work with you to confirm that you still want to move forward with the trade-in.




2 replies
Question marked as Top-ranking reply

Apr 10, 2024 7:03 PM in response to PerthSurfer

You have 14 days after you receive your new devices to sent the trade. See the following from Apple Trade In - Apple


How quickly should I return my device?


Your trade-in estimate is valid for 14 days after you receive your new device. It’s important that we receive your trade-in within this time frame to ensure that you get the estimated value.


Regarding the credit, see the following from the same source as above:


If I buy a new device online with a trade-in, when will the credit be applied?


It depends on what you buy and how you pay for it.


If you buy an iPhone, iPad, Mac, or Apple Watch and pay in full, your credit will be applied to your original payment method up to the total purchase price after we receive your trade-in device and confirm that the condition matches what you described. For any remaining amount, you’ll receive an Apple Gift Card by email.


If you buy an iPhone, iPad, Mac, or Apple Watch with a trade-in and choose a monthly payment option, your estimated trade-in credit will be applied directly to the purchase price of your new Apple device. Once we receive your trade-in device and confirm that the condition matches what you described, there’s nothing more you need to do. If it doesn’t match, your original payment method will be charged the difference in value. In that case, we’ll work with you to confirm that you still want to move forward with the trade-in.




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

About to purchase a new iphone with trade-in

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.