Activity Monitor Quit Unexpectedly

Shivanand Yerva wrote:

Only Activity Monitor.

To avoid the question / answer and question answer scenario

Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.

Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 

Does the issue present in this mode ?

Sometimes a Safe Boot followed by a Normal Boot will just put things right.

If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.

If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.

Download the Application Etrecheck  ( External Link ) directly from the Developer.

The Application is Not a " Silver Bullet "  and is  only a tool to examine the Hardware / Software used on this computer 

This is a Diagnostic Tool that makes no changes to the computer Hardware / Software used on this computer 

The application is free or paid from added features. 

The Report will Not Reveal Any Personal Information. 

Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<

Lastly - should you decide to use and post the Report now or at a later time, we are willing to have a very close look and offer some insights 

Shivanand Yerva wrote:

I have uninstalled the third-party cleaning tool, but the issue persists.

Thank you for the updated information

I feared there might be a Disk Cleaner installed and used on this computer

This will include CleanMyMac , aka “ BrickMyMac “

The above CleanMyMac is often the most seen application used but there are others

Part 1 of 2

Specific to CleanMyMac aka “ BrickMyMac “

To put the CleanMyMac in context and the damages it may have or has already done.

This application can or will Muck Up your User Account ( Home Folder ) of this machine.

It does not touch the Operating System itself unless you consider your User Account ( Home Folder ) as part of the Operating System

Then in that specific context - it has Mucked Up the Operating  System 

Part 2 of 2

The steps in #1 below is predicated on the Offending  Application has been Removed as per the Developers Specific Instruction 

# 1 Some Contributors suggest restarting in Recovery Mode and choosing to Reinstall the Operating System over the existing installation. 

This may or may not replace elements of the Entire Operating System including the Home Folder ( User Account )  and replace any corrupted or removed elements of the Operating System and make things right.

#2 - Then there are Other Contributors ( like myself ) would suggest  from this link Use Disk Utility to erase a Mac with Apple silicon.

For Intel computer >> Use Disk Utility to erase an Intel-based Mac followed by How to reinstall macOS

Thereafter to start from scratch and install all Required Application directly from the Apple Apps Store or Directly from the Developer.

If going this route - I suggest Not using Startup Assist to migrate things back as this will probably Re-Introduce the existing  issue that existed when the TM Backup was made 

Purchasing or No Purchasing the Pro version of Etrecheck, I suspect is not going to solve the ongoing Activity Monitor issue.

As has been alluded to earlier " accumulated effects from the Disk Cleaner " .

It can also be that the computer of 2019 needs the Serviced by Apple or Apple Authorized Service Centre

This is based on previous finds for the Run Time of 4:41 minutes for the application to perform its analysis of the computer coupled( could be a drive issue ? ) and with the degenerated state of the battery

Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions

Make an Appointment at the Apple Genius Bar or call 1 800 MyApple and have them evaluate the computer

Other location call Centres 

 Contact Apple for support and service

Shivanand Yerva wrote:

I logged in using safe mode yesterday, and the activity monitor worked. I then logged in to normal mode, and the activity monitor worked.

Today, I logged in normal mode. The activity monitor crashed again. I created a new user and logged in with that user, and the activity monitor worked.

Any Third Party Applications that will interfere with the normal operation of the OS,  is an invitation for disaster.

Any of the below should be removed as per Developers Instructions 

Disk Cleaner

Third Party Security Software 

If the above applies , do as suggested and remove the software

Once done, Test if your normal User Account functions in a Normal Boot

If still issues with Activity Monitor persist, post back for addition suggestions

Every computer that has at least One User Account

Will have a User Account Folder ( Home Folder ) that is Created by the Operating System when it is First Setup.

By virtue of the Operating System ( Sonoma ) creating the User Account.

The User Account Folder becomes part of the Operating System

Shivanand Yerva wrote:

Thank you. Can I try Etrecheck before proceeding with your advice? Is Etrecheck a safe tool?

Welcome

To put is simple language - Yes safe

We would not suggest using anything that would harm the computer or reveal any person information

Doing so would be a Break of the " Apple Support Communities Use Agreement " that we All , including myself, agree to abide by when using the Apple Support Community Forums.

Further, an beach of the agreement would or could be be moderated by the Apple Moderators of these Forums

At one time there was an  Etrecheck Application available on the Apple Apps Store.

Due to certain constrains place upon the Developer by APPLE, the developer chose to remove it from the Store and make is available Directly from them.

This specific application is well known,  on these Forums,  as a Go To for trouble shooting and avoiding all the question / answer and question / answer to finally get the issue pinned down.

It is also known and reported by Reliable Sources that,  sometimes APPLE SUPPORT has invoked using this same Developer Distributed Version of Etrecheck application to trouble shot computer issues 

Lastly - should you decide to use and post the Report now or at a later time, we are willing to have a very close look and offer some insights 

Thank for the report

I do not think the issue with Activity Monitor is cause by 1 process but rather the accumulated effects from the Disk Cleaner that has caused some of the issues

Coupled  with the finding in below including the condition of the battery, applications set to Launch when the computer is first started and lastly Google Chrome 

Runtime: 4:41

Performance: Below Average

Low performance - EtreCheck report took an unusually long time to run.

A - The runtime for Etrecheck application seems excessively too long. A more normal runtime would be about 1.2 1/2 minutes versus 4:41 minutes. This is not a good indicator of the health and configuration of this computer 

High battery cycle count - Your battery may be losing capacity.

Battery: Health = Normal - Cycle count = 802

A -  The battery is showing signs that it is loosing capacity . The battery approaching the threshold Apple quotes as 1000 Full Battery Cycles or 80% Capacity before the battery needs servicing or replacing. Sometime to keep your eye on.

Clean up - There are orphan files that could be removed.

Clean up:

  /Library/LaunchAgents/com.microsoft.OneDriveStandaloneUpdater.plist

A - Did you use the option Cleanup from within the Etrecheck application ?

User Login Items:

1 - Evernote Login Helper (App Store - installed 2024-04-04)

2 - Google Drive (Google LLC - installed 2024-04-04)

3 - GRLoginHelper (Grammarly, Inc - installed 2024-04-11)

4- Loom (Loom, Inc - installed 2023-08-26)

5 - Slack Login Helper (App Store - installed 2024-04-04)

6 - Trello Login Helper (App Store - installed 2024-04-04)

7 - FigmaAgent (Figma, Inc. - installed 2020-10-07)

A - Would suggest removing some or all of the above from your Login Items in System Setting >> General . Only have applications in here that are absolutely Required 

Top Processes Snapshot by CPU:

Process (count) CPU (Source - Location)

1 -Google Chrome Helper (Renderer) (14) 32.48 % (Google LLC)

2 - Google Chrome 6.82 % (Google LLC)

Top Processes Snapshot by Memory:

 Process (count) RAM usage (Source - Location)

1- Google Chrome Helper (Renderer) (14) 1.78 GB (Google LLC)

2 -Google Chrome 198 MB (Google LLC)

Top Processes Snapshot by Energy Use:

Process (count) Energy (0-100) (Source - Location)

1- Google Chrome Helper (Renderer) (14) 8 (Google LLC)

2 -Google Chrome Helper (GPU) 1 (Google LLC)

3 - Google Chrome 1 (Google LLC)

 A - Not something some user like to hear but Google Chrome is well documented as a Memory /Energy / CPU Hog  . Judging from the numbers in above confirms Google Chrome is doing what it always does 

A - May consider using www.brave.com Browser which is Google Chrome without the Google Baggage

Shivanand Yerva wrote:

I am running macOS Sonoma 14.4.1 on a MacBook Pro. When I attempt to open Activity Monitor, it crashes immediately. How can I resolve this issue?

What else on the computer crashes ?

Only Activity Monitor or other Core Application too ?