New iPhone 15 will not update to 17.4.1

I experience the same issue. I got a new iPhone 15 pro max and I never able retore the new one from the old iPhone because it stuck at the software update for 17.4.1. I tried to setup the new phone without any restore and still failing to upgrade to 17.4.1. Very frustrating

As you apparently didn’t read the thread you posted to, here is my previously posted suggestion:

17.4.1 should be installed using a computer; there were 2 versions of 17.4.1, and the 2nd, that fixed an unpublicized problem, can only be installed using a computer.

Troubleshooting steps:

• Restart your Mac just before starting the update
• Disable any antivirus, 3rd party firewall, “cleaning” app
• Delete any VPN profiles or apps on your computer
• Start the update
• If it still doesn’t update restart your Mac in Safe Mode→Start up your Mac in safe mode - Apple Support

17.4.1 should be installed using a computer; there were 2 versions of 17.4.1, and the 2nd, that fixed an unpublicized problem, can only be installed using a computer.

Troubleshooting steps:

• Restart your Mac just before starting the update
• Disable any antivirus, 3rd party firewall, “cleaning” app
• Delete any VPN profiles or apps on your computer
• Start the update
• If it still doesn’t update restart your Mac in Safe Mode→Start up your Mac in safe mode - Apple Support

Please update via a pc or Mac instead

Update your iPhone using a Mac with macOS Catalina or higher

On a Mac with macOS Catalina or higher, you will use the finder in order to upgrade your iPhone. Make sure to Back up your device before starting the upgrade process.

On a Mac with macOS Catalina or later, you will follow the following steps:

1. Open a finder window
2. Connect your device to your Mac via a lighting to usb A or a lightning to usb c cable On the iPhone 15 series, use an usb c to usb c cable.
3. Select your device in the left sidebar of the finder window
4. click general, then click check for update
5. Click download and update.
6. If asked, enter your iPhone passcode

Update your iPhone via a Mac running macOS Mojave or earlier, or on a Windows PC

On macOS Mojave or earlier, or on a windows machine, we won't use the Finder to upgrade your iOS

Instead, we will use iTunes. Make sure to Back up your device before doing any update or upgrade to your phone.

1. Open iTunes
2. connect your device to the computer with an lightning to usb a or a lightning to usb c cable. On the iPhone 15 series, use an usb c to usb c cable.
3. Click device button in the iTunes toolbar
4. In the summary tab, click check for update
5. Click download and update, follow The on screen instructions
6. If asked, enter your iPhone passcode.

Updating/upgrading your iPhone - Apple Community

Update via a pc or Mac instead

Update your iPhone using a Mac with macOS Catalina or higher

On a Mac with macOS Catalina or higher, you will use the finder in order to upgrade your iPhone. Make sure to Back up your device before starting the upgrade process.

On a Mac with macOS Catalina or later, you will follow the following steps:

1. Open a finder window
2. Connect your device to your Mac via a lighting to usb A or a lightning to usb c cable On the iPhone 15 series, use an usb c to usb c cable.
3. Select your device in the left sidebar of the finder window
4. click general, then click check for update
5. Click download and update.
6. If asked, enter your iPhone passcode

Update your iPhone via a Mac running macOS Mojave or earlier, or on a Windows PC

On macOS Mojave or earlier, or on a windows machine, we won't use the Finder to upgrade your iOS

Instead, we will use iTunes. Make sure to Back up your device before doing any update or upgrade to your phone.

1. Open iTunes
2. connect your device to the computer with an lightning to usb a or a lightning to usb c cable. On the iPhone 15 series, use an usb c to usb c cable.
3. Click device button in the iTunes toolbar
4. In the summary tab, click check for update
5. Click download and update, follow The on screen instructions
6. If asked, enter your iPhone passcode.

Updating/upgrading your iPhone - Apple Community

This should work for you to update to the latest version

I am having the same problems. Got a new iPhone 15 pro from ATT today. Can’t update with just phone or Mac. Called Apple and they didn’t have a great solution. So I will return, and just keep my 14 pro.

Im at Verizon with same problem on my brand new iPhone 15

staff were able to bypass all of the configuration settings to just get into the phone without getting the prompt for update… but I didn’t watch her do it. Basically do the update once you’re in the phone as opposed to during setup

What does “new iPhone 15” mean exactly? Did you just open it from a factory sealed box sold directly from Apple or an Authorized Apple Retailer? If so, consider exchanging it.

My 2 brand new EE supplied 15s are doing the same. I’m a long time Apple fan. This product is a bust.

I'm trying to update on Windows, and on itunes it tells me that my current version (17.3) is the latest one available when searching for updates.

I have exactly same problem with my new Iphone 15 pro max . How to fix this?