Denied for unauthorized purchases

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Level 1

4 points

Denied for unauthorized purchases

I have never been a person who d does this. And I want to say that EVERY Apple team member I spoke with went above and beyond. I was sick with a severe lupus flare that put me down for almost 2 months. The last thing I thought of was my phone and I’m not tech savvy but I was feeling better and saw something about not to look to you subscriptions so your aren’t continuously charged.. to my surprise..I have TWO THAT I HAVE NEVER USED IN A YEAR ($67) would have satisfied it. I offered documentation, I spent an a little over an hour learning more extensive security measures that I didn’t know, I ordered new cards, changed passwords. All I asked was for it to be made. I’ve lost $3600 in 2 months. This was small in the comparison. Apple supervisor found inconsistent order that she disputes on my behalf…DECLINED.

we has consumer spend THOUSANDS ON THESE PRODUCTS. I can’t put a child in jail. You offer a platform for even accidental purchase. I have been transparent, patient and did all I could do prove my integrity…Apple took the time. Green dot…a paragraph generic letter to tell me that THE PRODUCT is ineligible but is I wanted a reason I CAN TAKE ANOTHER STEP to contact you to get another email.

i know you see all the time people scamming. I get it. But when you have consumer with diocuments, can show you that this is the issue. Things happen. You even disputed one that an APPLE CASH SUPERVISOR SAW AND POINTED IT TO ME. You’re own people. I only got some money back going to the actual source. But NOTHING on this end. Was approved. It’s principle, it’s having your consumer back, we as consumers pay you all. We value your product, I even greatly appreciated the Apple care specialist, supervisors and any customer service rep I spoke with…which is the only reason I will keep my Apple products. But to the ones that aren’t on her front lines hearing and having empathy. We are only worth a generic denial letter with absolutely no contact, no questions and I have the email I wrote to green dot support which including all the proof needed.

i would love to have MY MONEY back. Especially when this was done by a child under 17. At this point, I feel so undervalued as customer,and exhausted. That you got it..

no 2 people are alike. Starting building relationships with your consumers instead of generalizing them or maybe it was time to get off.. who knows…customer service has really plummeted and this is a great EXAMPLE everyone of what that LOOKS LIKE.

APPLE CARE, supervisor and all customer service agents I spoke win. THANK YOU. Everyone was great.

Green dot…those guys…TAKE NOTES

Posted on Apr 12, 2024 6:18 PM

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Answer 1

Top-ranking reply

Jeff Donald

Community+ 2026

Level 8

47,768 points

Apr 13, 2024 10:21 AM in response to Amanda7654

Hi, I can appreciate your circumstances and want you to know I wish you nothing but the best.

Apple Support Community is a public discussion forum for fellow Apple users to connect and assist each other. Apple does not participate here and will never read your post above.

Apple is not a bank. Banks are federally regulated and must abide by federal laws and regulations. The vast majority of banks are public corporations and are publicly owned, they have stockholders they are responsible to. I’m sure Green Dot and their customer service team members would gladly refund your money of that were permissible.

Unfortunately, you gave your device to a minor and when you did that, you took responsibility for any and all charges they incurred. This is contained in the Terms & Conditions you agreed to when you open the account. This is nothing unusual. This standard requirements of every credit card, debit card, account etc. How’s the bank to know when you give the device to a minor? How is Apple to know when you give your device to a minor? Who’s responsible for your actions? Is it Apple, is it Green Dot Bank?

I’m a former Apple Store manager. If you had walked into my store and told me the same story, I’d have done everything within my power to make you whole again. But, we all have our limits, including Apple Support, Green Dot support, these communities, and me.

Moving forward, you have really only one option should you want to pursue this further. Contact the CEO/Executive offices of Green Dot Bank and explain the circumstances that lead to the charges you would like refunded. You’ll have to Google for the email address. When writing the email, please try to limit the use of all capital letters for words and keep the letter professional and to the point. But in my opinion, that’s your best, last chance.

Best of luck.

https://applecash.greendot.com/termsconditions/

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Answer 2

Amanda7654 Author

Level 1

4 points

Apr 13, 2024 10:44 AM in response to Jeff Donald

Definitely did not “give” my device to minor.

I didn’t realize that it had happened until I got better. And started putting it together.

I am well aware of the separation of a bank and a retailer. I have had my time with both my bank and Apple.

But I still stand on what I said. If you create a Platform as Apple has to be able to dispute something and the person is being clear and show you documents (which were also sent) some consideration should be taken.

i know people scam to get money back. (And they usually do) I have literally have dispute 2 things in my 44 years on this earth. Clearly not a habit.

Apple has never been the issue.. they have been amazing all the way through. And as far as the above questions, never was asked.

In fact, Apple was the only one who has for the documents and the supervisor who helped has me resend to green dot.

My bank thought the resolve would be quicker due do how the transactions were made. So that is what I did.

All in all, I did what was asked of me. And I was with the understanding that it was going to be resolved.

I work in customer service as well for over 26 years. I’ve seen it all and like you, still. Value you all of them . I am currently a general manager as well.

At this point, if I get the money back.. great. If not, I’ll accept it.

i wrote this post due to seeing several with the same issues. This post was how I felt and still do. Sometimes you have to get it out.

Thank you for your advice . Have a great day

Have a great day

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Denied for unauthorized purchases

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