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User profile for user: Hemiolia
Hemiolia Author
User level: Level 1
25 points

Internal Device Error

I can't put into words how frustrated I am with this. I've been working on this for a few weeks now.

I have gone through the painful process of performing a clean reinstall of iTunes on a cleanly reinstalled OS (Windows7).

Everything appeared to have gone well until the time came to sync my apps/music/movies. At 99% of the entire sync progress, I get a message "Attempting to copy to the disk "xxx's iPhone" failed. An internal device error has occurred".

This is my second iPhone that I've had to exchange. I've set this phone up as a new device, never restoring from a backup so as to eliminate the possibility of "bringing in" some previous problem.

Any help would be greatly appreciated.

PC, Windows 7, 64-bit

Posted on Aug 24, 2010 5:04 PM

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12 replies
User profile for user: Hemiolia
Hemiolia Author
User level: Level 1
25 points

Aug 24, 2010 5:29 PM in response to Hemiolia

Just to add more information, my iPhone has been returned and exchanged because after syncing for the first time after taking the device home, my apps won't launch. In other words, tapping on an icon only "appears" to launch it for a brief moment and then it takes me back to the home screen.

I have made sure I made good faith efforts to fix this on my own by reading up on these forums, which I found to be useful, and helpful in answering other questions. However, this problem persists. Inevitably, during syncing, I'll get various messages like "Internal device error has occurred", etc.

Is it possible that I got two bad iPhones in a row? I have a hard time believing the problem is on my side being that I have been able to replicate this problem even AFTER wiping out my hard drive, reinstalling my operating system and iTunes afresh.
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User profile for user: jarhead.0627
jarhead.0627
User level: Level 1
0 points

Sep 2, 2010 1:13 AM in response to Hemiolia

Just purchased iphone 4 (very first iphone). Long story short, was having the PRECISE problems you described - same error messages - after installing several new apps. Error messages were: "the iphone "xxx" cannot be synced" followed by "An internal device error occurred" and "A folder was specified instead of a file". Additionally, all of the older apps functioned as expected, but the newer freshly installed apps would appear to open, then close immediately (as was your case, I believe.)

After uninstalling the apps from my iphone, removing the apps from itunes, restoring my phone, etc..., the errors continued. The solution was at the bottom of this thread - I tried one of the other USB ports on my computer and it worked like a champ. No more sync/internal errors; iphone syncs without errors and apps run without a problem.

I hope this is also the solution to your problem. Best of luck to you.

jarhead.0627
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Internal Device Error

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