my mother just asked for a replacement phone and i was curious whether it’s normal for the phone to completely reset and have everything erased? or is this something that shouldn’t happen? as her phone is now back to the zero aka nothing is on and she now got everything gone, is this normal after asking for a replacement?
What’s the context of the replacement? A new or replacement iPhone from Apple or a reseller will arrive with nothing past iOS installed, ready to set up, or ready to transfer contents from a previous iPhone or iPad.
If you are returning an iPhone you’ve been using, resetting it is recommended:
What’s the context of the replacement? A new or replacement iPhone from Apple or a reseller will arrive with nothing past iOS installed, ready to set up, or ready to transfer contents from a previous iPhone or iPad.
If you are returning an iPhone you’ve been using, resetting it is recommended:
ZaneAlr wrote:
no like i got a replacement from apple but i had to do something with find my iphone and then every was erased and it resetted (the original phone i was getting replaced)
Usual would be migrating from the previous iPhone.
If that iPhone was erased or is no longer available, were you keeping backups, either iCloud, or on a Mac or PC?
If so, you can restore those to the nee device.
The things on a phone are specific to an Apple Account. Whoever gave you this phone did not have access to the account (a good thing too) so how would they put things onto it? So basically, getting an empty phone is the normal thing.
Read this support article to discover how to restore your iPhone, iPad, or iPod touch from a backup --> Restore your device - Apple Support
This support article has instructions on how to restore an iPhone or iPad from an iCloud backup -->
Restore your device - Apple Support
Even if you don't have a backup, if you were using iCloud to sync things then those things should reappear on the new phone when you set it up and sign into iCloud.
Change which apps sync and store data with iCloud - Apple Support
no like i got a replacement from apple but i had to do something with find my iphone and then every was erased
no like i got a replacement from apple but i had to do something with find my iphone and then every was erased and it resetted (the original phone i was getting replaced)
replacement question
