Reinstalling Mac OS - no ethernet, blank screen after boot drive?

Issue is occurring on model A2179


so tldr; needed to wipe laptop, brought to the genius bar (would have done myself but thought it was locked behind an icloud acct - long story, not stolen though lol). They took it to the back and called me later and said that it needed a new logic board and was going to cost $700+ which, no thank you. Partner is a software engineer so I figured we'd give it a go ourselves before trashing it.


So here's the thing - when I brought it in to the store, it had an OS installed. It brought it to the recovery menu but it was pretty laggy which was odd. That was all I really saw them do before taking it back. When I got it back though, upon turning on it just shows a blank screen with a folder symbol with a ? in the middle. It has a link at the bottom to go to a setup page on apple's website.


Basically, it looks like apple wiped the OS and now we're having a hard time reinstalling it, which is annoying. Crated a boot drive but when we have tried to use it we encounter a few issues:

  1. it won't connect to the wifi. It just loads infinitely and nothing happens
  2. we skip wifi and select the boot usb drive, it goes to a black screen and doesnt seem to do anything even after sitting for hours.
  3. it connects to wifi, but nothing else works - selecting the boot from usb button does nothing. Not even the black screen seen before.
  4. Attempted using ethernet instead of wifi, but doesnt seem to detect the adapter (using a tplink usb c to ethernet adapter - we couldn't find any official apple one but if this is part of the problem let me know)
  5. boot media menu is less laggy than internet selection menu so first booting into boot media then command r to internet recovery it also infinitely loops


If anyone has any insight into what this might be, please do let us know. We're hoping it isn't actually a logic board issue because it isn't worth fixing if so but if this seems to indicate loose connections or something else, any insight would be appreciated!


TIA

Posted on Apr 14, 2024 7:19 PM

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Posted on Apr 15, 2024 12:46 PM

If this is a 2018+ model with a T2 security chip or an M-series Mac, then there is nothing you can do. Most likely the tech has already tried a DFU firmware Restore which may be why the internal SSD has no bootable volumes on it now.


It does appear the A2179 designation resolves to a MacBook Air 13" (2020) Intel model. I have found the Logic Boards on the 2018-2020 Intel Macs tend to have a higher rate of failure than older models so this is not surprising to me that the Logic Board needs to be replaced.


Sorry for the bad news.

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Question marked as Top-ranking reply

Apr 15, 2024 12:46 PM in response to kymfrombowmanville

If this is a 2018+ model with a T2 security chip or an M-series Mac, then there is nothing you can do. Most likely the tech has already tried a DFU firmware Restore which may be why the internal SSD has no bootable volumes on it now.


It does appear the A2179 designation resolves to a MacBook Air 13" (2020) Intel model. I have found the Logic Boards on the 2018-2020 Intel Macs tend to have a higher rate of failure than older models so this is not surprising to me that the Logic Board needs to be replaced.


Sorry for the bad news.

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Reinstalling Mac OS - no ethernet, blank screen after boot drive?

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