Refund declined
Hello. My child has made in-app purchases a few times before, always checking with me first. However, this time, he made a purchase without my permission, which he later regretted after our discussion. I attempted to request a refund of $300.
Unfortunately, due to my demanding work schedule, I struggle to keep up with all my emails. When I received the latest bill on April 12, 2024, I promptly reported the unauthorized purchases to Apple on April 13, 2024, which included transactions from March 28, 2024, to April 12, 2024, totaling less than two weeks.
As a refugee from Ukraine, I am experiencing financial hardship. Despite my refund request, it was declined, leaving me unsure of my next steps. Communicating effectively with Apple support has proven difficult due to the lack of conventional contact methods. I kindly request your assistance in resolving this matter.
Windows, Windows 10
