My verification isn’t working

Whenever I try to download an app or purchase something I’ll put my apple password in and it will work but will make me repeat the process like it didn’t work. It never takes any money but it’s just not working. What can I do

Posted on Apr 15, 2024 6:20 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 16, 2024 9:49 PM

Re: Apple ID : "My verification isn’t working"


As Apple users, like yourself, in the community, we only have the info. you provide in order to help troubleshoot.


Verification is usually done by your bank or card-provider, not by Apple. So it is wise to check there first. Example:

✽ The payment method's provider may not be verifying (international?) payments to Apple,

or

✽ If you have disputed a charge from Apple, you may need to authorise the provider for payments to Apple again


✽ You may need to check the payment method you use has not expired, or needs updating to a different method.

What to do: If you need to change or update your Apple ID payment method - Apple Support


✽ Apple requires you have a payment method on file for the first time you use the App store or iTunes, even if you only download free items: How to: Add a payment method - Apple Support

____________________________

Else: A few things you could try:


✽ Check you are signed in (to your device or Mac) with your Apple ID. Sign in with your Apple ID - Apple Support


✽ What to do: If your payment method is declined in the App Store or iTunes Store - Apple Support

or

If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


More trouble-shooting:

If you can’t download or update apps on your iPhone or iPad - Apple Support

or

If you can't download or update apps on your Mac - Apple Support


All the best :-)


1 reply
Question marked as Top-ranking reply

Apr 16, 2024 9:49 PM in response to Jazzmyn_21

Re: Apple ID : "My verification isn’t working"


As Apple users, like yourself, in the community, we only have the info. you provide in order to help troubleshoot.


Verification is usually done by your bank or card-provider, not by Apple. So it is wise to check there first. Example:

✽ The payment method's provider may not be verifying (international?) payments to Apple,

or

✽ If you have disputed a charge from Apple, you may need to authorise the provider for payments to Apple again


✽ You may need to check the payment method you use has not expired, or needs updating to a different method.

What to do: If you need to change or update your Apple ID payment method - Apple Support


✽ Apple requires you have a payment method on file for the first time you use the App store or iTunes, even if you only download free items: How to: Add a payment method - Apple Support

____________________________

Else: A few things you could try:


✽ Check you are signed in (to your device or Mac) with your Apple ID. Sign in with your Apple ID - Apple Support


✽ What to do: If your payment method is declined in the App Store or iTunes Store - Apple Support

or

If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


More trouble-shooting:

If you can’t download or update apps on your iPhone or iPad - Apple Support

or

If you can't download or update apps on your Mac - Apple Support


All the best :-)


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My verification isn’t working

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