​​ ​

The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.


You can continue to find trusted guidance and support on the official Apple Support site. 


We want to thank the community members who have contributed their time and expertise to help others with their Apple products.


My finger Id not working

Finger ID not recogozing my fingerprint.

iPhone 5s, iOS 12

Posted on Apr 16, 2024 2:00 AM

Question marked as Top-ranking reply

Posted on Apr 16, 2024 5:50 AM

Make sure you have the latest version of iOS or iPadOS. Make sure your fingers and the Touch ID sensor are clean and dry. * For the Touch ID sensor, use a clean, lint-free cloth to wipe off any dirt or debris. Your finger should cover the Touch ID sensor completely, touching the surrounding metal ring.


If Touch ID isn't working on your iPhone or iPad - Apple Support

1 reply
Question marked as Top-ranking reply

Apr 16, 2024 5:50 AM in response to Wilma-108

Make sure you have the latest version of iOS or iPadOS. Make sure your fingers and the Touch ID sensor are clean and dry. * For the Touch ID sensor, use a clean, lint-free cloth to wipe off any dirt or debris. Your finger should cover the Touch ID sensor completely, touching the surrounding metal ring.


If Touch ID isn't working on your iPhone or iPad - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My finger Id not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.