Problem with ios 17.4.1

Hello,

iOS 17.4.1 has been causing software issues that affect the mobile cellular system.

I would wait until another iOS update comes out before installing.

To answer your question, you can update your device using iTunes.

You can use this article to help: Update your iPhone, iPad or iPod touch with iTunes – Apple Support (AU)

Take Care,

Apple Community

Hello~ Try charging your iPhone to 50% or more and try again.

~Katana-San~

This is most likely a problem on Apple’s end. Contact Apple support to report it, so they can get a handle on how widespread the problem is. You can also try updating using your computer.

Here are 2 links, choose the one for your computer.

• if you're using a Mac with macOS Catalina or later
•  if you're using a Mac with macOS Mojave or earlier or a Windows PC

I have the same issue with no access to data (and therefore calls and texts etc) when away from wifi since the 17.4.1 update and despite trying everything listed online, suggested by people etc. (Initially an update to a specific version of 17.4.1 ending with the number 7 worked to give me LTE connection for one day but it was only temporary and hasn’t ended up being a proper fix). For anyone with GiffGaff there is a temporary workaround by which you can call 43430, then while still connected to the call open a web page, then drop the call, and it leaves you connected to LTE. This does work for me. (I don’t know if there is an equivalent temporary work around with other mobile phone providers). However, what’s clearly needed is a 17.4.5 update to sort this issue… Someone on a forum (not someone who works for Apple) told me there is one on its way but I hope that’s true and that it’s very, very soon! I can see someone in this conversation has posted something from Apple which seems to show they are aware of it and working on it… hoping that’s true.

An update just in case this helps anyone who managed to get the 17.4.1 but has had issues accessing data (which some are reporting):

Just letting people know that I’ve got access to data back by going to an Apple Store (after diagnostics done by Apple Support determined it would be worth doing so booked me an appointment). They said they are not aware of any issue with the latest iOS update (I lost access data after doing it but who knows…) but confirmed I was having connectivity issues (which I knew). I had backed up on iCloud / iTunes at home and they decided to do a factory reset. Their system automatically checks and does software updates before it resets the phone and interestingly she said that despite my phone telling me and her on screen that the iOS was up to date, there was still some not quite updated - ie it was almost as if some of the update had not updated properly, even though it appeared to be according to the phone… I saw this myself on screen when she left me while it updated so there was still "something" to update there… whether for some people the update is not fully moving across (despite it saying it had) or whether it was some even newer update from them I’m not quite sure. Anyway, they did the factory reset, set it up as if a brand new phone (make sure you know your Apple ID login before doing this) and I immediately had 4G again. All is now working, and for anyone worried about doing a reset just to confirm that it hasn’t been as big a hassle as I thought it might be… just a case of re-downloading apps (which you’ll find a list of in your app store) and getting photos etc back from iCloud (which they said may take 24hrs but was instant for me). I am aware you can do a factory reset at home but for me doing it with the staff in store was useful because, as I say, they seemed to get access to the "rest" of the update (that my phone didn’t tell me was missing) or perhaps an even newer version of it… and all is good now. I recommend getting an appointment at the store before you go via Apple Support - this meant I was seen for a convenient slot an hour after I spoke to Apple Support vs people walking in and asking for help were being asked to wait until the following day at midday. Sorry this was such a long description - I’m aware too long for most people - but giving just in case there’s a small aspect of something I mention here that helps someone else.