face ID

My face ID periodically does not work at all ! Needs a gentle tap on the true depth camera ! Is this an issue that ios 17.4.1 causes ?



iPhone 13 Pro Max, iOS 17

Posted on Apr 17, 2024 1:22 AM

Reply
1 reply

Apr 17, 2024 1:23 AM in response to panos212

If you're sure that nothing (case/cover, screen protector, dirt) interferes with your front camera (remove any obstacles, if present), see this support article:--> If Face ID isn't working on your iPhone or iPad Pro and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro


If the issue persists, after performing all the steps provided in the above support articles, contact Apple Support directly, using this specific link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region. After checking it out, they'll give you all the available options.


Regards

Giulio


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face ID

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