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iPad Pro 1st gen 12.9 inch not turning on, showing just a black screen.

So yesterday when I was going to sleep, my iPad was 1% or 2%. I plugged it in so it would be charged by the time I woke up. My iPad takes a really long time to charge, about 7-8 hours so I knew by the time I would wake up, it wouldn't be fully charged. When I woke up, it wasn't responsive. It was not turning on, I tried holding the home button and the power button but it didn't work. I tried charging it for an hour but still didn't work. I don't know what to do, cant connect it to my mac and restore it because the iPad isn't even showing the red battery sign.

iPad Pro, iPadOS 16

Posted on Apr 17, 2024 5:09 AM

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Question marked as Best reply

Posted on Apr 17, 2024 5:14 AM

As described, the iPad battery has likely been fully depleted - and may have failed.


If the charging cable won’t properly seat or easily fit into the charging port of the iPad, this might indicate that either dirt or lint is obstructing the plug, or the plug or charging socket have been damaged. A damaged charging cable must be replaced - whereas a damaged charging port must be repaired.


If the problem is due to a visible obstruction, you may be able to remove it yourself*. With good light, using a sharpened wooden matchstick or plastic toothpick, very gently try to dislodge a visible the obstruction from the socket. Be careful to avoid damaging the delicate electrical contacts within the socket. Note that a USB-C socket has an obvious "tongue" within the socket.


(*) Removal of an obstruction is often best entrusted to the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) - where the appropriate tools and expertise are available:

Genius Bar Reservation and Apple Support Options - Apple


If the charging problem is not mechanical, these support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. 5W Power Adapters (1.0A @5V) intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.


Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad; proprietary charging standards, such as QC (Quick Charge), are not supported.


Many computer USB ports also cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


6 replies
Question marked as Best reply

Apr 17, 2024 5:14 AM in response to Abhiraj_0151

As described, the iPad battery has likely been fully depleted - and may have failed.


If the charging cable won’t properly seat or easily fit into the charging port of the iPad, this might indicate that either dirt or lint is obstructing the plug, or the plug or charging socket have been damaged. A damaged charging cable must be replaced - whereas a damaged charging port must be repaired.


If the problem is due to a visible obstruction, you may be able to remove it yourself*. With good light, using a sharpened wooden matchstick or plastic toothpick, very gently try to dislodge a visible the obstruction from the socket. Be careful to avoid damaging the delicate electrical contacts within the socket. Note that a USB-C socket has an obvious "tongue" within the socket.


(*) Removal of an obstruction is often best entrusted to the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) - where the appropriate tools and expertise are available:

Genius Bar Reservation and Apple Support Options - Apple


If the charging problem is not mechanical, these support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. 5W Power Adapters (1.0A @5V) intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.


Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad; proprietary charging standards, such as QC (Quick Charge), are not supported.


Many computer USB ports also cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


Apr 18, 2024 3:35 AM in response to Abhiraj_0151

With the battery being allowed to run to 1-2% as described - and given the age of the iPad - it is almost certain that the battery will not accept charge and has failed.


Unless the iPad battery can be charged, connection to a computer is an irrelevance - as unless the battery is sufficiently healthy for the iPad to power-on to a running data, you'll not be able to access data or restore the iPad.


You would be best advised the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where (a) the technicians will be able to assess your iPad, and (b) you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

Apr 18, 2024 3:16 AM in response to LotusPilot

Thank you for writing such a detailed suggestion. I really appreciate it. I checked my port and I was using an apple original charger and I tried changing the charger too. Either its an issue with the battery or the screen as when I turn it on, there's nothing on the screen, not even the low battery image which tells us to charge our device. So its either the battery or a faulty screen.

Edit: I just created the post to see if this has happened with anyone else and what was the issue, there is a slight chance that the issue is the iPadOS or something, I just want to know how do I connect it with my mac, when I plug in the iPad, its not showing in my mac's finder app. Is there any way I can get info about my iPad on my mac when the iPad isn't turning on. I have connected my iPad to backup it once (1 month ago).

iPad Pro 1st gen 12.9 inch not turning on, showing just a black screen.

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