Whenever I'm trying to add my administrator password to unlock my Mac to update it I get an "Authentication Disabled" message. Any forum fixes also require my admin ID and the same error message comes up. My IT department at work tells me I have to wipe the Mac and start over but there has to be an easier way. Can someone help please?
[Re-Titled by Moderator]
MacBook Air, macOS 14.2
ChicaWh wrote:
The IT administrator at my job has access. What to do then?
The IT Department at your Job may have Enrolled this computer in a Mobile Digital Management ( MDM ) service like Jamf or some other similar service.
To check if this is >> System Setting >> Profiles
What is listed on this computer ?
If the Computer Serial Number has been registered with a MDM Service
It is possible they have Locked you Out from performing the updates until they have Tested the update to Their Satisfaction.
ChicaWh wrote:
I am an administrator and they say they don’t know why I am locked out. They are suggested wiping the computer.
" The IT administrator at my job has access. "
Care to comment ?
This seems to imply otherwise
You can have a Admin Account on the computer and still be blocked from Updating the computer if the MDM is configured to Stop the " Authentication " process.
ChicaWh wrote:
I am an administrator and they say they don’t know why I am locked out. They are suggested wiping the computer.
When you go into Users & Groups, does it show you as Admin or Standard?
If you no longer have any account with Admin capability, erasing the Mac is the only solution, now.
The IT administrator at my job has access. What to do then?
I believe the IT admin would have to grant your account to be an administrator on the computer.
I am an administrator and they say they don’t know why I am locked out. They are suggested wiping the computer.
I am unable to update Macbook with "Authentication Disabled" message
