My Fave ID is not working and it is not allowing me to reset it
I try turning the phone on off and on, going to settings and resetting the Face ID and nothing works
iPhone XR, iOS 15
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Best reply
Try wiping the lens.
Has an error message appeared?
If you have an error, then consider the following:
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
- Chat now or call 1-800-APLCARE.
- International Support.
Click ▶︎ Check Repair Status. 🔧