I am unable to set up Face ID on my iPhone 13 Pro Max
My face recognition quit working and now my phone won’t let me set it up again? It works for my wife but not for me? HELP!!!
[Re-Titled by Moderator]
iPhone 13 Pro Max, iOS 17
Try wiping the lens.
Has an error message appeared?
If you have an error, then consider the following:
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
- Chat now or call 1-800-APLCARE.
- International Support.
Click ▶︎ Check Repair Status. 🔧
