Подскажите пожалуйста, нормально ли что у моего айпада точка на дисплее? Она была сразу с коробки. В магазине мне говорят что это нормально, так как у этой модели есть воздушная прослойка (модель 9-го поколения). По моему мнению это не нормально. Магазин известный, но почему то так.
iPad
Translation:
Problem with iPad display
Could you please tell me if my iPad has a dot on the display? She was right out of the box. In the store they tell me that this is normal, since this model has an air layer (model of the 9th generation). In my opinion, this is not normal. The store is famous, but for some reason it is.
Stuck or dead display pixels are unusual - but not unknown. There is an industry-wide scoring formula that is used to determine whether or not one or more pixels are considered to be a warranty defect.
If you purchased directly from Apple, you have 14-days within which to unconditionally return your device for exchange or refund. If within your 14-days eligibility, you would be best advised to make use of the opportunity while it is available to you - otherwise you will be reliant upon remedy under warranty. Depending upon your country/region, you may have additional statutory rights and remedies available to you.
In addition to the above, should you have opted to purchase the optional AppleCare+ cover prior to discovery of the problem, you may be able to make a claim.
Either way, you would be well advised to seek immediate contact with Apple Support.
You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assess your iPad:
Translation:
Problem with iPad display
Could you please tell me if my iPad has a dot on the display? She was right out of the box. In the store they tell me that this is normal, since this model has an air layer (model of the 9th generation). In my opinion, this is not normal. The store is famous, but for some reason it is.
Stuck or dead display pixels are unusual - but not unknown. There is an industry-wide scoring formula that is used to determine whether or not one or more pixels are considered to be a warranty defect.
If you purchased directly from Apple, you have 14-days within which to unconditionally return your device for exchange or refund. If within your 14-days eligibility, you would be best advised to make use of the opportunity while it is available to you - otherwise you will be reliant upon remedy under warranty. Depending upon your country/region, you may have additional statutory rights and remedies available to you.
In addition to the above, should you have opted to purchase the optional AppleCare+ cover prior to discovery of the problem, you may be able to make a claim.
Either way, you would be well advised to seek immediate contact with Apple Support.
You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assess your iPad:
Доброго дня! Не являясь экспертом, могу только рассуждать. Из коробки девайс не должен иметь дефектов, как только вы снимаете заводскую плёнку с экрана - всё должно быть в идеальном состоянии, иначе это будет являться заводским браком. IPAD должен быть запечатан с заводскими наклейками. Другое дело, если это б/у техника или могла быть заказана услуга поклейки защитного экрана в самом магазине сразу после приобретения (могли наклеить с пузырями или повредить экран или что-то ещё). Вообще, продавец должен идти на встречу и забрать обратно товар и вернуть деньги, если это авторизованный реселлер, и техника была возвращена с упаковкой, без следов износа и в установленный для возврата срок (это уже варьируется от страны и прочего). Также, если хотите сравнить экраны своего IPad - можно зайти к другому авторизованному реселлеру и посмотреть как выглядит ДЕМО IPad, которые могут быть выставлены в открытом доступе в торговом зале. Девятая серия ещё в ходу в продаже у ритейлеров. Удачи!
Проблема с дисплеем iPad
