How do I stop one contact from getting forwarded to voicemail?
One of my calls is constantly getting forwarded to my voicemail without me forwarding it why?
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Is that number in Phone/Recents on the phone? If not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier or have the caller contact their carrier.
If it is in Recents here’s what to check in addition:
- Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
- If you keep it on, in Settings/Phone make sure Dial Assist is enabled; it is needed to accurately match an incoming call to a contact.
- Remember that banks, doctors and other professionals may not call you from the same number that you have in your contacts for them.
- As some users have discovered, turning it on, then off sometimes helps.
- Make sure Do Not Disturb is off:
- iOS 14 & older: Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
- iOS 15: Go to Settings/Focus, and verify that all focus settings are disabled.
- iOS 16 and later: Open the Control Center and turn off the button next to the word Focus.
- If that number is in your contacts open the contacts card and make sure you didn’t assign a silent “ring” to it
- Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
- Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
- Restart your phone-->Restart your iPhone, iPad, or iPod touch - Apple Support