How to update your iPhone

How to update my iPhone my device can’t update

Posted on Apr 20, 2024 6:39 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 20, 2024 7:50 PM

What model phone do you have and what version of iOS are you trying to update to?


• If you have an iPhone 5S or 6/6plus, the highest you can update to is 12.5.7

• If you have an iPhone 6S through 7, or SE 1st generation, you can update to 15.8.2

• If you have an iPhone 8 or X, you can update to 16.7.7

• If you have an iPhone SE (2nd generation or later), or XR through 15, you can update to 17.4.1


What happens when you try?


Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.


Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.


Click on this link on what to do if you can't update your phone -

If your iPhone or iPad won't update – Apple Support (UK)



2 replies
Question marked as Top-ranking reply

Apr 20, 2024 7:50 PM in response to ManuErnest2

What model phone do you have and what version of iOS are you trying to update to?


• If you have an iPhone 5S or 6/6plus, the highest you can update to is 12.5.7

• If you have an iPhone 6S through 7, or SE 1st generation, you can update to 15.8.2

• If you have an iPhone 8 or X, you can update to 16.7.7

• If you have an iPhone SE (2nd generation or later), or XR through 15, you can update to 17.4.1


What happens when you try?


Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.


Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.


Click on this link on what to do if you can't update your phone -

If your iPhone or iPad won't update – Apple Support (UK)



Apr 20, 2024 6:53 PM in response to ManuErnest2

"How to update your iPhone: How to update my iPhone my device can’t update"

-------


Please Provide More on your iPhone:

What's you iPhone model? What are you looking to update to? Without that being provided, read the following...


Updating an iPhone to iOS17:

Update Using a Computer:

What to Update: Installed apps and the iOS.

How to do so...


A. Verify Compatibility:

Identify your iPhone model. The first thing that comes to mind in incompatibility being the culprit. So, confirm the model of your iPhone. If iPhone model is incompatible with iOS 17then it is because you iPhone does not meet the hardware requirements for this iOS version(s).


B. If Compatible...


1. Back Up First:

IMPORTANT: If you have an option to update, however, then be certain you backup your iPhone first. That way, you will have something to restore your iPhone from should anything go wrong with the update


then...


2. Proceed with the Update:

Go Here:  Update your iPhone Using a Computer - User Tip

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to update your iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.