The quality of Apple's services is not as good as before.

I myself am hearing impaired and rely on online text conversations. Previously, Apple's service was excellent. If the issue wasn't resolved, they would immediately ask if I authorized the engineers to inspect my MacBook. The whole process felt very good in terms of service. But now, the service has changed. Apple's service for Taiwan, Macau, and Hong Kong is outsourced to mainland China. The overall experience is not as warm and attentive as before, and the problem-solving ability is not as good. They don't address the key points effectively.

Each time when the issue couldn't be resolved, they insisted I contact a senior expert via phone. Despite explaining my hearing impairment and inability to take phone calls, they still insisted on phone communication. They even suggested finding someone nearby to listen on my behalf, but I reiterated that I was alone and had no one to assist. Yet, they persisted with the phone requirement. I felt disappointed; this service no longer resembles what it used to be. In reality, everyone has different lifestyles, and it's crucial to respect individual circumstances. We shouldn't demand others to do things that make them uncomfortable or difficult.

So I hope to restore the previous level of service, where if the issue isn't resolved online, I can request direct online assistance or guidance from an engineer to resolve my computer problems.