Photos in Messenger disappeared

I have an iPhone 14 Pro .. 17.4.1. Today it started by not letting me play or save videos sent to me on Messenger.. now, looking back to just yesterday in the messenger conversation, all photos and videos are gone ! Reels shared to me are still there. Everything else, there is just an empty white box….

iPhone 5c, iOS 10

Posted on Apr 22, 2024 5:49 AM

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2 replies

Apr 22, 2024 6:12 AM in response to Gypsyhorse

Can you check if your Messenger app is up-to-date?


If it is, you can try the following:


  1. Try closing the messenger app in the background.
  2. Try turning on and off your iPhone.
  3. Try uninstalling then installing your Messenger app.
  4. Try checking your permissions for the Messenger app on settings.


If this doesn't work, you can wait for messenger to fix the problem. Usually it is caused by bugs. It happened to me last time and after a while, it came back to normal. I hope this helps.

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Photos in Messenger disappeared

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