Need refund for unintended duplicate subscription

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Level 1

6 points

Need refund for unintended duplicate subscription

I subscribed to an app for a free trial not realizing it would auto charge after the trial period. Not realizing it had charged for a full subscription I later subscribed because I liked the app. When I realized I had duplicated the subscription I would like a refund for the second subscription as I don’t need and cannot benefit from the duplicate. I cannot find a way to explain this and request the refund as the options are pre-set and I can’t seem to add to the option that states “Other”

Thanks for your help.

iPhone 7

Posted on Apr 22, 2024 3:21 PM

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Answer 1

Apr 22, 2024 3:47 PM in response to neva27

I suggest contacting Apple directly and explain the situation. Usually subscriptions will not be refunded, but if it was somehow allowed to sign up for 2 subscriptions, they should be able to provide assistance. I just haven't seen where it would allow you to sign up for 2 subscriptions at the same time. I have seen where you could get another subscription that would pick up after the first one expired, but not both at the same time.

Contact Apple for support and service - Apple Support

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Answer 2

Apr 22, 2024 3:30 PM in response to neva27

Is it possible that you subscribed for a subscription online at the website for the app? I have not seen where a duplicate subscription could be set up using the in-app purchase, but it may have been possible to sign up for the in-app subscription, then also a subscription on the apps website which Apple would have no control over. If that is the case you should be able to cancel one of the subscriptions depending on where you want the subscription managed.

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Answer 3

neva27 Author

Level 1

6 points

Apr 22, 2024 3:38 PM in response to Mac Jim ID

Both were on the Apple store. I contacted the website for the App and they can’t help because both subscriptions were with Apple. They directed me to Apple.

The second subscription was three months later. Obviously I have a lot of difficulty trying to manage all of the online “things” at my tender 71 years old 🤷🏻‍♀️

Thanks for your reply.

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Need refund for unintended duplicate subscription

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