Doble Cargo en el pago de mi servicio de Apple T
Me están cobrando doble pago de la mensualidad de Apple TV, a mi tarjeta débito y a mi tarjeta de crédito, porque puede estar pasando esto?
GinisLC wrote (Google translated):
Double charge when paying for my Apple T service
They are charging me a double payment for the Apple TV monthly payment, to my debit card and to my credit card, why could this be happening?
Apple charges your primary payment method as set for your Apple ID account for the Apple TV+ streaming service and similar subscriptions and digital products. There wouldn’t be a double charge for one account. Only when one payment method has insufficient balance, then a secondary payment method (if so configured) will be used for the remainder. If there is sufficient balance, then each charge would come from the same payment method every time (unless you made changes to that preference).
- View your purchase history for the App Store and other Apple media services - Apple Support. Each charge to your Apple ID account would be specified there.
- If you see 'apple.com/bill' on your billing statement - Apple Support. Your bank statement/card statement would only show the merchant (Apple), not the product or service. You wouldn’t know if it is for Apple TV+ or for something else. See the purchase history for a specification.
Also see: Subscriptions and billing - Official Apple Support
If you have multiple Apple ID accounts, then each account could be charged for services separately, and potentially from different payment methods.
If you allowed someone else to use your payment method, then you could be charged for the other person’s subscriptions and/or purchases.
It could be that you have been scammed by someone posing as Apple to hide their actions. Contact your bank or card issuer to try to reverse a fraudulent charge.
Identify legitimate emails from the App Store or iTunes Store - Apple Support
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support