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Apple Pay transaction done to wrong person

I just made a transaction through Apple Pay and I would like to cancel the transaction because I sent the money to the wrong person. I tried to contact my bank. They said they cannot dispute the amount so I had to contact Apple.


[Re-Titled by Moderator]

iPhone 11, iOS 17

Posted on Apr 23, 2024 5:34 PM

Reply
2 replies

Apr 23, 2024 5:38 PM in response to mariama230

Apple Cash is a service that’s administered by Green Dot Bank. Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552 or by calling 1-800-MY-APPLE


https://applecash.greendot.com/termsconditions/


Cancel or dispute a payment 


  1. Open the Messages app, then open the conversation and tap the payment.
  2. Your Apple Cash card will open in the Wallet app. Under Latest Transactions, tap the payment, then tap it again.
  3. Tap Cancel Payment.


If you don't see Cancel Payment, the person has already accepted the payment. Try asking the recipient to send the money back to you instead.


Depending on your bank or card issuer, it might take 1-5 business days for the money to be refunded. 


Apple Cash person-to-person payments are like any other private transaction between two people, so only send and receive money with people you know. If you have questions or concerns about a transaction, please contact us.


Send and receive money with Apple Cash - Apple Support


Apr 23, 2024 5:43 PM in response to mariama230

I assume you sent the money using Apple Cash. As detailed in the information about Apple Cash, it is a private person to person transaction and if you have sent it to the wrong person, you can cancel the transaction if they have not accepted it. If they have already accepted it, then you should ask them for the money back. They also note that you should only send cash to people you know.

Send and receive money with Apple Cash - Apple Support


You can try to contact Apple using the link in that article or possibly Green Dot Bank, but there is no guarantee.


Apple Pay transaction done to wrong person

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