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Magic Mouse not working

My Bluetooth Magic Mouse, which has faithfully served me for a dozen years, stopped working on my MacBook Pro two days ago.


As it was old, I assumed it had run its time and purchased a new Magic Mouse.  This is not working either, in just the same way.


Both old and new Magic Mouses (Mice?) show as connected to the Mac in System Preferences – Bluetooth when connected to the Mac by a Lightning cable and turned on, the new with a charge of 3% and the old with a charge with 0%, even though I have charged them well past these levels.  But when I take either off the Lightning cable, the connection fails and the mouse does not move the cursor.


I have tried everything I can think of, in every combination:


-      Un-pairing the mouse, turning it off, turning off Bluetooth and restarting the computer in Safe Mode and then restarting the computer normally.

-      Resetting Bluetooth (by typing “sudo pkill bluetoothd” and my password in Terminal) and restarting computer in Safe Mode and then restarting the computer normally.

-      Reinstating the Mac OS (I was on Sonoma 14.4.1 and that is what has been reinstalled)


I have just arrived in a charming but Apple Store light Central Asian country for two weeks and would really like to be able to use a mouse.  It surely is not a hardware issue as the computer (regularly) tells me that the mouse is connected to the Mac.  So this should be fixable by me if I can be told what to do.  Please can someone help.

MacBook Pro 16″, macOS 14.4

Posted on Apr 23, 2024 6:47 PM

Reply
1 reply

May 2, 2024 9:27 PM in response to Cunana

Please can someone help.  I have now bought a new Mac and successfully migrated the data from my old Mac to the new one and neither Magic Mouse works – the problem is exactly as before.


This is obviously a software problem that has been transferred to the new Mac.  Can anyone explain what I can do to reload the mouse software or correct the problem so that I can use a mouse.  I have been using a mouse for several decades now and it is very difficult to react to a trackpad.


Thank you.

Magic Mouse not working

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