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MacBook Pro, 2015, 15” Retina has unresponsive keyboard, running MacOS 11 Big Sur, throughout testing I’ve seen both the power and shift key work to activate safe boot. However, even in safe boot keys still do not function. Given the two keys work, the keyboard cannot be disconnected internally, it must be a software issue, any ideas?
Earlier Mac models
Hi,
You should contact Apple Support or take your MacBook Pro to your local retail Apple Store, Genius Bar or Apple Authorized Service Provider to be examined your MacBook Pro there.
Genius Bar Reservation and Apple Support Options - Apple
It’s not my MacBook, so I’m not sure how helpful they would be. It’s my brothers MacBook, he forgot his password and the keys weren’t working so he gave it to me to help. I’m trying to crack his password and fix the issue, right now I’m focused on the keys though, so I can tackle the bigger issue without being handicapped. The Laptop was bought at a thrift store that didn’t make sure the old owners Apple ID was taken off, which means a simple iCloud password recovery is not an option sadly, because I know some keyboard issues like this can be fixed by the software settings.
[Edited by Moderator]
Update: Command+R works as well for recovery mode, but still no dice for the keys while in recovery mode, stuck on “Install OS X” ‘Select the disk where you want to install OS X’
2nd Update: Brother gave me potential passwords and the right one shuts down the PC immediately.
Macbook Keyboard Unresponsive
