iPhone XR no volume unless on speaker

Question

Level 1

4 points

iPhone XR no volume unless on speaker

My iPhone XR recently stopped working unless it is on speaker, I can hear the caller but very faint. I tried all the troubleshooting as welll as remove Bluetooth so my Apple Watch is not connected, what do I do please

iPhone 6 Plus, iOS 12

Posted on Apr 24, 2024 9:28 AM

Reply

Answer 1

WheelieNick

Level 8

37,411 points

Apr 24, 2024 9:31 AM in response to 123Krista123

It seems like the ear speaker is disfunctional

Try this

Remove all screen protectors, films or cases from your device.
Check the opening of the speaker to see if it's blocked or dirty. On iPhone only, make sure the receiver isn't blocked or dirty.
If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure the brush is clean and dry.
Go to Settings > Sounds (or Settings > Sounds & Haptics) and drag the Ringer and Alerts slider back and forth a few times. If you can't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker may need to be serviced.
If you can hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear anything, or you hear static or crackling, then your network or reception could be the issue. Try calling again later or from a different location.

If this is not working please contact Apple Support to discuss service options.

Reply