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My father's desk top computer was hacked and the number on the screen said to call this # and the fella said he is part of the security team of Apple. Does this fella exist? The name is Justin **** in the area of New York City? I am bit concern.



[Edited by Moderator]

Posted on Apr 25, 2024 12:47 AM

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Posted on Apr 25, 2024 3:15 AM

"This fella" "Justin" exists – but he's not an Apple Security employee and his real name probably isn't "Justin". He is a criminal, the claim that your father's computer was "hacked" is a lie, and the message is a scam.


Federal Trade Commission – How To Spot, Avoid, and Report Tech Support Scams


"Tech support scammers may try to trick you with a pop-up window that appears on your computer screen. It might look like an error message from your operating system or antivirus software, and it might use logos from trusted companies or websites. The message in the window warns you about a security issue on your computer and tells you to call a phone number to get help.


If you get this kind of pop-up window on your computer, don’t call the number. Real security warnings and messages will never ask you to call a phone number."

4 replies
Question marked as Best reply

Apr 25, 2024 3:15 AM in response to Lady_Giselle

"This fella" "Justin" exists – but he's not an Apple Security employee and his real name probably isn't "Justin". He is a criminal, the claim that your father's computer was "hacked" is a lie, and the message is a scam.


Federal Trade Commission – How To Spot, Avoid, and Report Tech Support Scams


"Tech support scammers may try to trick you with a pop-up window that appears on your computer screen. It might look like an error message from your operating system or antivirus software, and it might use logos from trusted companies or websites. The message in the window warns you about a security issue on your computer and tells you to call a phone number to get help.


If you get this kind of pop-up window on your computer, don’t call the number. Real security warnings and messages will never ask you to call a phone number."

Apr 25, 2024 3:18 AM in response to Lady_Giselle

Also see:

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


"Phishing refers to fraudulent attempts to get personal information from you, usually by email. But scammers use any means they can to trick you into sharing information or giving them money, including: 

  • Fraudulent emails and other messages that look like they're from legitimate companies, including Apple
  • Misleading pop-ups and ads that say your device has a security problem 
  • Scam phone calls or voicemails that impersonate Apple Support"

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