New iPhone 15 Pro max will not connect to Wifi network?
Completed upgrade and trying to connect to wifi
Windows, Windows 10
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Completed upgrade and trying to connect to wifi
Windows, Windows 10
Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.

Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings: Only network settings are removed.
If the above fails...

Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings: All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.


Make sure you have the latest updates installed.

If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.

If nothing above works probably it could be your iPhone may have a WiFi radio or antenna problem. In that case, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support and get the hardware tested and if needed repaired/replaced.
Find Locations - Location Selector - Apple
Contact Apple for support and service - Apple Support
Get a Genius Bar Reservation and Apple Support Options - Apple
Contact Genius Bar. Manage Reservations - My Reservations - Apple
Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.

Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings: Only network settings are removed.
If the above fails...

Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings: All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.


Make sure you have the latest updates installed.

If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.

If nothing above works probably it could be your iPhone may have a WiFi radio or antenna problem. In that case, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support and get the hardware tested and if needed repaired/replaced.
Find Locations - Location Selector - Apple
Contact Apple for support and service - Apple Support
Get a Genius Bar Reservation and Apple Support Options - Apple
Contact Genius Bar. Manage Reservations - My Reservations - Apple
New iPhone 15 Pro max will not connect to Wifi network?