Why are my iPads forgetting a known Wi-Fi network?
I use an iPad locked down to Guided Access mode while running a visitor management kiosk check-in station. I add a hidden Wi-Fi network (WPA2/WPA3) before locking it down to Guided Access mode with the visitor management app running. It sits at the front desk, always plugged into power and on. There are multiple access points around it so there are no network accessibility or strength concerns. After a few weeks, sometimes more, sometimes less, I get a call that the application isn't working. When I troubleshoot, I see it does not have an internet connection so I get out of Guided Access and navigate to network settings. It's then that I discover the iPad has no Known Networks for Wi-Fi. I add it back, reenable Guided Access and wait until the next time the front desk employee reports an issue with it again.
I was starting to think it was the iPad itself, but someone broke the screen for the first one I had running and I replaced with the same model (iPad Air 3rd gen.) and same iOS (currently 17.4.1, both were updating automatically whenever an update was available) and the issue happened again, but on the second iPad!?!? Only 2 people know the Guided Access mode password and both of us are becoming very frustrated as to why we keep needing to go back every few weeks or so to re-add the network over the last 6-8 months. Has anyone had this happen and/or know what is going on?