Assistance Needed: Apple ID Sign Out on Work iPhone

I recently received a work iPhone 12 assigned to my device list, using my email account. However, it appears that the previous user, who was with my department but is no longer contactable, neglected to sign out of their Apple ID when returning the phone.


Unfortunately, to sign out of the current account and register my own Apple ID, I require the previous user's password, which I do not have access to.


Could anyone advise on any possible solutions to reset the phone or sign out of the current account, allowing me to register my own Apple ID?


Thanks,

iPhone 12, iOS 17

Posted on Apr 27, 2024 10:03 PM

Reply
2 replies

May 1, 2024 4:39 PM in response to vietuq

Unfortunately, without access to the previous user's password, signing out of the current Apple ID on the device is not possible. The best solution would be to contact your IT department or the person responsible for managing work devices to assist with resetting the phone or unlinking it from the previous user's account.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Assistance Needed: Apple ID Sign Out on Work iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.