iPad will not charge correctly since iOS 17.4.1

Ever since IOS 17.4.1 my IPad Pro gen 3 will not charge correctly. I have called, changed charging blocks and cords. Bought new cords and charging blocks. It will not charge through the Magic Keyboard. Call support and they just go through the same steps one after another! The IPad has been replaced - twice, so I know it’s new.

iPad Pro, iPadOS 17

Posted on Apr 28, 2024 5:25 AM

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3 replies

Apr 28, 2024 5:35 AM in response to ChrisMarley

While other reports have been seen concerning charging issues post-update to iPadOS 17.4.1, the issue is by no means widespread amongst the many millions of devices in use throughout the globe.


Having changed everything - iPad, Power Adapters and charging cables (presumably the latter for compatible items) something odd is occurring.


Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. 5W Power Adapters (1.0A @5V) intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.


Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad; proprietary charging standards, such as QC (Quick Charge), are not supported.


Many computer USB ports also cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple




May 3, 2024 8:24 AM in response to ChrisMarley

My Ipad Pro hasn't worked properly since the IOS 17.4.1 update. It was sent into a continuous Boot Loop which you cannot stop. Essentially the update has knackered my Ipad Pro First Generation which had been working faultlessly until the update which hadn't been previously released in Beta Form as a way of testing it. It has undergone 2 hardware tests and all the analytics have been sent to the Apple Engineers. They want me to accept a refurbished Ipad Pro Ist Generation when mine had been screwed with Apple's update and pay £477 for the privilege. I paid £600 to buy it new.............

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iPad will not charge correctly since iOS 17.4.1

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