I am unable to add a New Payment Method to my Apple ID

On payments and shipping, unable to add a new payment method, current card has been deactivated. When I a new visa credit card, the system tell me this card cannot be used with ITUNES STORE


[Re-Titled by Moderator]

MacBook Air 13″, macOS 10.12

Posted on Apr 28, 2024 2:47 PM

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Question marked as Top-ranking reply

Posted on Apr 28, 2024 2:56 PM

Do you use VPN? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile.


Not all cards can be used with the App Store, that’s a choice of the card issuer. So start by checking with the issuer to see if they accept cards for use in the App Store. Are you getting a “declined” message? A “card declined" message means that the issuer of the credit or debit card you have on file in your iTunes account rejected a charge or account confirmation, or the confirmation never got to the issuer. It is not an Apple problem; Apple is just passing through the message from your issuer. There are a number of reasons the charge or verification might be declined:

  • Apple is not allowed to accept credit or debit cards in your country
  • The card is not recognized in your country
  • Insufficient balance or account in arrears
  • Account suspended for suspected fraud (not necessarily by you)
  • Error in card number
  • Wrong expiration date
  • Wrong security (CVV) code
  • Address in your iTunes account does not match exactly the billing address for the card
  • If you are trying to add the card to the Apple Wallet the issuer doesn't support the Wallet
  • The card was not issued in the region of the iTunes store
  • You are connected through a VPN provider that does not terminate near your actual location.


Here is additional information from Apple→If your payment method is declined in the App Store or iTunes Store - Apple Support


Related issues for specific messages:


1 reply
Question marked as Top-ranking reply

Apr 28, 2024 2:56 PM in response to valdj02

Do you use VPN? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile.


Not all cards can be used with the App Store, that’s a choice of the card issuer. So start by checking with the issuer to see if they accept cards for use in the App Store. Are you getting a “declined” message? A “card declined" message means that the issuer of the credit or debit card you have on file in your iTunes account rejected a charge or account confirmation, or the confirmation never got to the issuer. It is not an Apple problem; Apple is just passing through the message from your issuer. There are a number of reasons the charge or verification might be declined:

  • Apple is not allowed to accept credit or debit cards in your country
  • The card is not recognized in your country
  • Insufficient balance or account in arrears
  • Account suspended for suspected fraud (not necessarily by you)
  • Error in card number
  • Wrong expiration date
  • Wrong security (CVV) code
  • Address in your iTunes account does not match exactly the billing address for the card
  • If you are trying to add the card to the Apple Wallet the issuer doesn't support the Wallet
  • The card was not issued in the region of the iTunes store
  • You are connected through a VPN provider that does not terminate near your actual location.


Here is additional information from Apple→If your payment method is declined in the App Store or iTunes Store - Apple Support


Related issues for specific messages:


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I am unable to add a New Payment Method to my Apple ID

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