Libre 3 - will not do initial scan

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Level 1

4 points

Libre 3 - will not do initial scan

I’ve been using the Freestyle Libre CGM for over a year. About a month ago the app just stopped scanning the Libre 1. My doc updated my prescription to a Libre 3 but it still will not work. It’s clearly a Bluetooth issue on my phone because it works on my husband’s phone. Any idea how to fix this? This is not an app issue. This is an iPhone SE issue.

iPhone SE, iOS 17

Posted on Apr 28, 2024 8:05 PM

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Answer 1

SravanKrA

Level 10

438,098 points

Apr 28, 2024 11:35 PM in response to Lagniappe1

When you read the write up by App developer on these app, none of these apps show compatibility with the iOS Health App.

FreeStyle Libre 3 – US on the App Store

FreeStyle Libre 2 - US on the App Store

FreeStyle LibreLink - US on the App Store

At the same time the Blood Glucose Section in the Health shows few Apps and Freestyle Libre is not one of them.

Probably you are using third-party apps and/or a third-party device.

If you are experiencing any difficulty with third-party apps or a specific website or a product then please contact the app developer or site publisher/host or the manufacturer directly. Here is how

To contact an App developer --> How to contact an app developer - Apple Support
To contact a web publisher —> Scroll Down to the bottom of the web page. You will find: Contact Us, Help Center, Support, Terms of use, etc.
To contact the Manufacturer --> Please read the manual that may have come along with the product.

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Libre 3 - will not do initial scan

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