How to request refund from accidental in-app purchase

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Level 1

4 points

How to request refund from accidental in-app purchase

Good day,

My kid bought tiktok coins and she did not know she was paying this in real money. Who can we contact to get the money back this is almost R 8800 that she bought.

I am tying to see on the itunes but i do not see where to report the refund. Not sure if there is an email that we can use.

Thank you.

[Re-Titled by Moderator]

iPhone 13, iOS 17

Posted on Apr 29, 2024 5:58 AM

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Answer 1

SravanKrA

Level 10

439,384 points

Apr 29, 2024 6:02 AM in response to licinda

Unknown Charge?

App Purchase
1. Curious about a Charge? --> If you see an 'itunes.com/bill' or an unfamiliar charge on your statement
2. If you have an issue with an app on the App Store or billing --> Request a refund for an App Store or iTunes Store
Subscriptions
1. You may view a subscription to an app --> See or cancel your subscriptions - Apple Support
2. You can also request a refund for a recent renewal of an in-app subscription purchase

Avoid accidental purchases

If it is your device then, please --> Use Guided Access with iPhone, iPad, and iPod touch - Apple ... before handing over a device to a child.
If it is your child's device then in the future, enable the Ask to Buy feature --> Request and make purchases with Ask to Buy - Apple Support

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How to request refund from accidental in-app purchase

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