I ordered a replacement case for my AirPod pros second generation because I thought I lost them I’ve later found them (20 mins later) and my order is still processing I try to cancel it (as Viewing and Changing Orders tells you) but the option is know where to be seen and now my order is preparing to ship and I can no longer cancel. I would like my money back and an update to the UI to actually add the button that’s supposedly already there.
Hi LewisCC04,
welcome to the Apple (user-to-user) Community!
Re: "No Cancel button": "I try to cancel it" : "order is preparing to ship and I can no longer cancel"
Commiserations! Seems you did your best in the time available.
From theViewing or Changers orders page: is this what you tried ?
To view or edit your Apple order online,
visit your Order Listing (Opens in a new window)page and sign in with your Apple ID and password.
Online order options include:
______________________________________________________
Re: "I would like my money back and an update to the UI
to actually add the button that’s supposedly already there".
You may be able to speak with a shopping help specialist at 1‑800‑MY‑APPLE to see if they can help:
or
See: About: Returns & Refunds - Shopping Help - Apple
and
Seems Apple's standard return policy allows 14 days if return conditions are met:
If needed: See: Apple - Legal - Sales Policies - U.S. Retail Sales
As Apple users, like yourself, we have no way of getting you your money back, or updating the UI.
You may want to send feedback to Apple, to reach those who work behind-the-scenes:
There may be somewhere listed on the receipt for who to contact for feedback on your shopping experience.
For Apple website feedback: Feedback - Apple.com Website - Apple
All the best :-)
Hi LewisCC04,
welcome to the Apple (user-to-user) Community!
Re: "No Cancel button": "I try to cancel it" : "order is preparing to ship and I can no longer cancel"
Commiserations! Seems you did your best in the time available.
From theViewing or Changers orders page: is this what you tried ?
To view or edit your Apple order online,
visit your Order Listing (Opens in a new window)page and sign in with your Apple ID and password.
Online order options include:
______________________________________________________
Re: "I would like my money back and an update to the UI
to actually add the button that’s supposedly already there".
You may be able to speak with a shopping help specialist at 1‑800‑MY‑APPLE to see if they can help:
or
See: About: Returns & Refunds - Shopping Help - Apple
and
Seems Apple's standard return policy allows 14 days if return conditions are met:
If needed: See: Apple - Legal - Sales Policies - U.S. Retail Sales
As Apple users, like yourself, we have no way of getting you your money back, or updating the UI.
You may want to send feedback to Apple, to reach those who work behind-the-scenes:
There may be somewhere listed on the receipt for who to contact for feedback on your shopping experience.
For Apple website feedback: Feedback - Apple.com Website - Apple
All the best :-)
No Cancel Button
