My iPhone's been hacked

Your iPhone has not been hacked, but possibly your Apple ID has been. See→If you think your Apple ID has been compromised - Apple Support. But the simplest solution is to change your Apple ID password.

Note that it is very hard to hack an Apple ID if you have 2 factor authentication on the account, as you would have to authorize access to anyone who tried to log in with your Apple ID and password.

Report the Hacking incident to the Authorities:

• Contact your local law enforcement agency: File a police report as soon as possible. This creates an official record of the scam/hack and helps them track these criminals. You can usually find the non-emergency number for your local police department online or by calling your information line (e.g., 411).
• Gather your evidence: The fact that you have the box, receipt, photos, and screenshots is fantastic! This strengthens your case considerably. Bring these items with you when you file the report, or if reporting online, clearly list them and offer to send them electronically.

Strengthening Your Case:

• Provide details: Be thorough when explaining the scam/hack. Include dates, times, names (if any), contact methods, and a detailed explanation of how the scam/hack unfolded.
• Financial records: If you lost money, include any bank statements or transaction records related to the scam.
• Online presence: If the scam/hack happened online, provide screenshots of the scammer's/hacker's profile, website, or any online interactions you had.

Filing the Report:

• Request a copy: Once you've filed the report, ask for a copy for your records. This will include a reference number, which may be helpful for future inquiries.
• Report online (if available): Many police departments allow you to file reports online. This can be a convenient option, but be sure to follow up with a phone call if you have any complex details or significant losses.

Following Up:

• Be persistent: Scams/hacks can take time to investigate. While there's no guarantee they'll catch the perpetrator, be persistent in checking on the progress of your case. Maintain a polite and professional tone when following up.

Additional Resources:

• Consider reporting the scam/hack to the Federal Trade Commission (FTC) at https://reportfraud.ftc.gov/ This helps them track scam/hack trends and develop consumer protection resources.
• Depending on the type of scam/hack, there may be specialized reporting agencies as well.

By taking these steps, you not only increase the chances of recovering your losses but also help law enforcement track down these criminals and protect others from falling victim.