Please share escalation matrix
Senior advisor not able to handle issue properly.They always mentioned that they are waiting for technical engineer response.
How we can escalate the issue at manager level?
iPad Pro, iPadOS 17
Other than you "requesting" requesting escalation by the Support Agent with whom you are communicating, you have no influence over Apple's escalation path.
Having engaged with Apple Support, any escalation is entirely at the discretion of the Support Agent(s) handling your support case.