Can't print double sided on HP 9120e

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Can't print double sided on HP 9120e

Just installed a new HP 9120e printer to use with my MacBook M3 Pro running Sonoma 14.4.1. I know it can print double sided because it works when I use the HP Smart app. However, when I try to print directly from Word or Pages I do not have the option to print double sided. I'm using this for work and it won't be efficient to try to print through the app instead of directly from Word.

I've seen from other questions that there's sometimes a print 2-sided option that needs to be selected. But to be clear I do not see that option.

Thanks for any help.

MacBook Pro 16″, macOS 14.4

Posted on Apr 30, 2024 10:50 AM

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Answer 1

Top-ranking reply

DavidaRo

Level 1

8 points

Jul 3, 2024 6:58 AM in response to tnatwood

Got support from HP on this (via WhatsApp - takes a while but works): remove the printer (and fax); reboot mac; and then re-add the printer. Fixed it for me :)

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Answer 2

Apr 30, 2024 11:00 AM in response to tnatwood

if you installed that Printer as a "driverless" AirPrint Printer, you do not also get the benefit of printer-specific features such as automatic duplexing.

If you create an other Printer instance that uses the manufacturer's Driver instead, the additional printer-driver-specific features will become available using that Printer instance, through the Printer driver.

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Can't print double sided on HP 9120e

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