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Why does this community Support group log out so often?

It seem like getting access to this group is hard because it keeps logging out when I don't expect. And it's a hassle to get back in. Are there any settings to stop that? Other sites don't do that, and I think I'd stay here more often if it didn't. It's not like we are a bank with critical risk (you know what I mean)

MacBook Pro 15″, macOS 10.14

Posted on May 1, 2024 10:13 PM

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3 replies

May 2, 2024 8:07 AM in response to kidquotes

We are not moderators but end users like you and cannot answer "why" questions like this. All we can say is that it affects us all at one point or another.


I had no such log-outs for a couple of months but then had one yesterday morning minutes after logging in. Mine tend to happen around 9AM Pacific time and, once I log back in, I stay logged in for the rest of the day.


If you are getting multiple logouts in one session, something else may be at play, so:


  • What browser and version are you using?
  • What Apple device and its OS version?
  • Are you running any anti-virus or so-called "cleaning/Tune-up" apps?
  • Are you running a client-side VPN. The ones over-hyped in TV adverts?




Jun 2, 2024 7:01 PM in response to Allan Jones

The most impressive part of your comment is: "All we can say is that it affects us all at one point or another.

I had no such log-outs for a couple of months but then had one yesterday morning minutes after logging in. Mine tend to happen around 9AM Pacific time and, once I log back in, I stay logged in for the rest of the day."


There's a calming feeling that knowing I'm not the only one experiencing these baffling unpredictable tech behaviors. Maybe Apple will put an employee on the issue right away. lol.

Why does this community Support group log out so often?

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