iPhone 15 Pro, touchscreen

Hi, I am having problems with a brand new iPhone 15 Pro. Sometimes when I go to scroll up to bring me back to home page the screen seems to freeze. I usually have to press in the right hand side button to close and then open to get it to work. Tried shutting down phone and pressing up and down the volume buttons but no success.

Posted on May 2, 2024 3:33 AM

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Question marked as Top-ranking reply

Posted on May 5, 2024 12:31 PM

The "Up, Down, Side" instructions require some precision:


  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


Other that that, do you have a screen protector on the screen? Or a close-fitting case?

1 reply
Question marked as Top-ranking reply

May 5, 2024 12:31 PM in response to patfromrenmore

The "Up, Down, Side" instructions require some precision:


  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


Other that that, do you have a screen protector on the screen? Or a close-fitting case?

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iPhone 15 Pro, touchscreen

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