iPhone 7 won't go beyond the apple logo screen

I need some help with my iPhone 7, it won't go beyond the apple logo screen.

iPhone 7, iOS 13

Posted on May 2, 2024 6:39 AM

Reply
Question marked as Top-ranking reply

Posted on May 2, 2024 6:47 AM

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


Or, if the Apple logo remains frozen......


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

1 reply
Question marked as Top-ranking reply

May 2, 2024 6:47 AM in response to Jozzzz

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


Or, if the Apple logo remains frozen......


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

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iPhone 7 won't go beyond the apple logo screen

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