apple watch band stretched out causing watch to stop working

Band was about 5-6 months young. Went to store told me they couldn’t do anything to call customer support which I did. Case was reviewed and denied. Was given no explanation why. Was told only other thing to do was write a letter to customer care(no email) which I did. Waited 3 months for a reply which never came. Called customer support today and was told they don’t respond to letters written unless different outcome. I feel they could have at least had the courtesy to reply.

Watch was never worn in water

Thank you for your comment. I have submitted feedback already asking them to pull this product off the market so no one else has to go through this issue with no resolution or response from the care team. It is obvious that the band is faulty after reading many comments found on forums such as these. The inability to not use your watch should be enough for Apple to replace the band. Unfortunately, they do not see it that way.

Have a great day.