Accidentally deleted documents and emptied trash

I totally forgot that a folder placed in trash was placed there before I would be able to check if it had been saved on iCloud (here is me believing Apple workers that if it shows a cloud in the folder on desktop it means it’s saved on the cloud and can be retrieved even if you delete it on the desktop….NOT THE CASE!!). Before I realized I hadn’t checked a couple days later I emptied the trash, but when I tried finding it on the cloud yesterday I could not find it anywhere. I have spoken with “Tech” support of Apple and nothing they can do. I am hoping someone can give me some direction if possible with HOPES 🙏🏽 of retrieving that lost folder. I didn’t realize that iCloud ALSO does not back up your laptop or is a proper storing drive. Can someone please help in retrieval? (NOTE to people: listen to people when told that OneDrive and/or Dropbox are more reliable the iCloud. The only good feature of iCloud you can access information across Apple products, other than that DO NOT SAVE or trust iCloud to saving information, it doesn’t.)😭😭

Posted on May 2, 2024 2:58 PM

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Posted on May 2, 2024 3:35 PM

Sorry you misunderstood the purpose of iCloud. It has never been a service to keep a copy of your data and is only used to store it remotely in order to be able to access it on other devices. The cloud symbol with a downward arrow means that the file can only be accessed by using an internet connection unless you download it to your device. When it is just the cloud symbol, then it means it has already been downloaded and you can work on the file even without an internet connection. Any changes to the file including deletion will be synced with iCloud whenever it can. The service is very reliable and will keep your data there until you delete it yourself.


When you delete a file/folder from iCloud, you do get 30 days to restore the file in case you have deleted it accidentally. You may be able to recover your file if it has not been 30 days by following this link:

Recover deleted files on iCloud.com - Apple Support (IN)

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May 2, 2024 3:35 PM in response to alfredo013

Sorry you misunderstood the purpose of iCloud. It has never been a service to keep a copy of your data and is only used to store it remotely in order to be able to access it on other devices. The cloud symbol with a downward arrow means that the file can only be accessed by using an internet connection unless you download it to your device. When it is just the cloud symbol, then it means it has already been downloaded and you can work on the file even without an internet connection. Any changes to the file including deletion will be synced with iCloud whenever it can. The service is very reliable and will keep your data there until you delete it yourself.


When you delete a file/folder from iCloud, you do get 30 days to restore the file in case you have deleted it accidentally. You may be able to recover your file if it has not been 30 days by following this link:

Recover deleted files on iCloud.com - Apple Support (IN)

May 2, 2024 7:36 PM in response to alfredo013

"On the cloud" is great for sharing photos, but is not a viable backup solution for everything you have. The stuff is not under your control, and is subject to sloppy handling, arbitrary changes in policy, theft, accidental deletion, data loss [are they making frequent backups using best practices?], and discontinuation or throttling of the service. It can easily take three days to restore it at ordinary Internet speeds.


If you do not have a recent local, disk-based backup, your computer is like a ticking Time bomb. You are only one disk failure, one crazy software, or one "oops" away from losing EVERYTHING! Drives do not last forever. It is not a question of IF it will fail, only WHEN it will fail. In addition, you never know when crazy software or Pilot Error throws away far more than you intended.


If you are using another direct-to-disk backup method that you prefer, and you currently have a recent disk-based backup, that is great. If not, you should consider using Built-in Time Machine. Take steps to acquire an external drive as soon as possible. If you buy one, a drive 2 to 3 times or larger than your boot drive is preferable for long term trouble-free operation. Do not pay extra for a drive that is fast.  (You can get by for a while with a "found" smaller drive if necessary, but it will eventually become annoying).


Attach your external drive and use

System preferences > Time machine ...


... to turn on Time Machine and specify what drive to store your Backups on.  It may ask to initialize the new drive, and that is as expected. APFS format is default format if running MacOS 11 Big Sur or later.


Time machine works quietly and automatically in the background, without interrupting your regular work, and only saves the incremental changes (after the first full backup). Time machine backs up every connected drive that is in a Mac compatible format. it can not back up Windows format drives.


Time Machine's "claim to fame" is that it is the backup that gets done. It does not ruin performance of the rest of the computer while doing its backup operations. You do not have to set aside a "Special Time" when you only do backups. When you need it, your Time machine Backup is much more likely to be there.


How to use Time Machine to Backup or Restore your Mac:

Use Time Machine to back up - Apple Support


May 2, 2024 6:57 PM in response to Mac Jim ID

Thank you Mac Jim for the response but sadly no iCloud does not have that backup retrieval for accidental deletion. I also made the call into Apple and had a “tech” person try it out and put request but it was unsuccessful. It’s only been less than a week since I deleted it and nothing shows up on there, not even files I’ve deleted less than 30 days ago showed up. So it’s obvious that’s also something that does not work with iCloud. Which of course is upsetting having “such” features that don’t do their job. Maybe a tech issue with Apple and obviously not something they’d look into unless thousands have the same problem as myself. But now I know not to trust Apple services or products that are not part of the system on their actual products. Seems like development teams for Apple need more training. 😳🫣 such a massive disappointment…terrible!!! 😭😡😡😡

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Accidentally deleted documents and emptied trash

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