Deactivate MacBook that no longer work

Chateaushep wrote:

My old MacBook has water damaged from when the apartment above me flooded and water from the ceiling damage my laptop that was on the sofa. I have a new MacBook but when I try to activate, it says I need to deactivate the other. The other MacBook does not turn on for me to deactivate it. When I click "remove from the account" on my iPhone that apparently is not the same as deactivate because I still cannot activate my new MacBook with my account.

Any one else has had this issue. Assistance will be greatly appreciated.

ref: What to do before you sell, give away, trade in, or recycle ...

You can remove it.

One account for everything Apple - verify what devices are associated with your ID.

https://appleid.apple.com/

Sign in>Devices> Remove from account if that is your issue

if you still have issues—

Call Customer Support (800) MY–APPLE (800–692–7753)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support