Apple Store Watford

Drove 60 mins to appointment to get phone fixed. Told me there was not enough time. Asked me to leave a business use phone (self employed)

Adrian, Manager Watford, stood over me and tried to recite the Apple Store Policy.

All very good but not on a bank holiday.

Why can’t a store exchange phone as can be done online, when they have accepted an appointment and then can fulfil it.

heading home now so that’s 2 hours of my life I won’t get back😞