Mail auto shuts down on my iMac upon start up
My iMac mail upon start up auto shuts down
[Re-Titled by Moderator]
MacBook Air 13″, macOS 10.13
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My iMac mail upon start up auto shuts down
[Re-Titled by Moderator]
MacBook Air 13″, macOS 10.13
Thanks I just found this method fixed it:
Step 3: Reindex Your Mailboxes
Reindexing your mailboxes in the Mail app might solve the issue. To do so, you must delete the “envelope” files:
1 Control-click or right-click the Finder icon on the menu bar, then select 'Go to Folder.'
2 Copy and paste this path into the 'Go to Folder' box and press Enter:
~/Library/Mail
3 Navigate to Vx/MailData. (x indicates what Mail.app version you're running, e.g. 10)
4 Find and move these files to the Trash:
◦ Envelope Index-wal
◦ Envelope Index
◦ Envelope Index-shm
Thanks I just found this method fixed it:
Step 3: Reindex Your Mailboxes
Reindexing your mailboxes in the Mail app might solve the issue. To do so, you must delete the “envelope” files:
1 Control-click or right-click the Finder icon on the menu bar, then select 'Go to Folder.'
2 Copy and paste this path into the 'Go to Folder' box and press Enter:
~/Library/Mail
3 Navigate to Vx/MailData. (x indicates what Mail.app version you're running, e.g. 10)
4 Find and move these files to the Trash:
◦ Envelope Index-wal
◦ Envelope Index
◦ Envelope Index-shm
Try and boot the Mac in the safe mode to see if the issues persists.
if they dont persist it is caused by a piece of external software, you might want to evaluate the external software installed to your Mac
Start up your Mac with Apple silicon in safe mode
Start up your Intel-based Mac in safe mode
Try deleting and re-creating the rogue account(s) (full restart in between).
I have separate user account on same iMac and the mail side is good, this is message from failure, I tried to re-enter the library in Finder, no good either:
Process: Mail [6732]
Path: /System/Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 13.4 (3608.120.23.2.7)
Build Info: Mail-3608120023002007~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Mail [6732]
User ID: 502
Date/Time: 2024-05-08 08:22:48.890 -0600
OS Version: Mac OS X 10.15.7 (19H2026)
Report Version: 12
Anonymous UUID: 97FE07DC-72D4-7D44-84A9-01D8BA7AC07B
Time Awake Since Boot: 410 seconds
System Integrity Protection: enabled
Crashed Thread: 2 Dispatch queue: MFEWSNetworkTaskHandler queue (QOS: BACKGROUND)
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
dyld3 mode
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'EWS account returned a non EWSStore.'
terminating with uncaught exception of type NSException
abort() called
I find the problem is also in safe mode, where the Mail program crashes immediately. Any suggestions how to fix it must be mail file that is corrupt?
👍
Great, thanks for updating.
Mail auto shuts down on my iMac upon start up