Apple Podcast Connect: Not uploading mp3 file

Has anyone figured anything out/heard anything from apple podcasts support? I have been having this issue since Friday and have submit three support requests since then and heard nothing. Truly unreal that this is a paid service and there is no way to get real-time support on a significant issue. Extremely disappointed in apple podcasts right now.

Yes, I have been in convo with them since Thursday. They've asked for a HAR document, couple of screen recordings and the files I was trying to publish.

Nothing on a timeline on when this will be resolved or how they plan to compensate for the loss of audiences (we post daily and we're getting hurt by this)

And on another note, the first interactions gave a certain tone of "this is your fault" and until I shared this discussion thread with them I feel like I wasn't taken seriously or that the urgency to it wasn't there. Subpar services, in my opinion.

That’s really disappointing! So my concern is we have a bigger following on Spotify and I don’t want Apple to become the host. I’m abit confused by the RSS feed, if I put this into Apple does it affect my Spotify analytics and listener experience etc? Sorry if that’s a silly question

Sarah1Clem wrote:

I’m abit confused by the RSS feed, if I put this into Apple does it affect my Spotify analytics and listener experience etc?

Listeners will see the two as separate presentations of the same podcast. It's a bit like posting the same article on Twitter (sorry, 'X') and Facebook.

As I assume your media files are hosted on Spotify, any access through Apple (which does not cache the media files) will presumably show in Spotify analytics (unless it differentiates between direct access and access through the feed).

This is exactly how I was able to get through this issue as well. Apple Support pointed me towards this (after all the runaround of a screen recording, browser version numbers, etc). Once I completed it all, the uploads went through without issue.

I sent the feedback that there should be some form of notification on screen as to why the upload was being blocked, and not the silent failures that were/are happening. What a horrendous user experience, and how ridiculous to randomly implement this. (I don't even allow/have paid subscriptions on my podcast, so I totally ignored those things up to this point.) <sigh>

Try Podcasts Support: https://podcasts.apple.com/us/podcast/the-k-show/id1740211062

were you able to keep the same audience or did you have to open a new show?

Anyone else still having this same issue?

Unfortunately, yes - I'm still having this same issue. Not only am I still having this issue, it doesn't actually matter what format I attempt to upload - .wav, .flac, .mp3. I can't find a way around this issue. It's super frustrating.

It looks like server issue, and if this is the case there is nothing you can do except wait for Apple to sort it out.

I told them I dont have time to play games with screenshots and documents. Issue is on their rnd

Anyone heard anything back or have an update? Just tried to upload again and same issue continues. You would think with Apple this issue wouldn’t last for more than a day… it’s been about a week now…

Yeah. Not impressed with the response. I told them I’m not doing homework to fix their issue.

Me too. Super super frustrating. I have not received a reply from apple. Hoping they resolve this issue ASAP!